What Makes A Helpful Knowledge Base?Content Hierarchy and SectioningCategorization and TaggingCrosslinkingNavigation Table of Contents and IndexesSearch OptimizationPlease CommentDepending on their requirements, companies use different types of knowledge bases. Unlike opensource wikis that are accessible to anyone – and that organizations employ for the purposes of customer selfservice – internal wikis, or corporate wikis, function as centralized repositories for managing and distributing company knowledge.See more on curatti.com
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